Boeing Store Customer Service

Email Us
customerservice@boeingstore.com

Phone Us
Call Toll-Free
Within the U.S.: 1-866-9BOEING (1-866-926-3464)
Outside the U.S.: (509) 742-6665

Chat
livechat

Send us a message

Accepted Payments
At this time, BoeingStore.com accepts the following payment methods:
  • Visa
  • MasterCard
  • American Express
  • JCB cards
  • Discover

Unfortunately, we currently do not accept Boeing Store gift cards or store credit. We hope to add this feature soon.

We do not accept checks, money orders or any credit card other than those listed above.

Boeing Employees, see Employee Resources Page.

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Shipping

Domestic
Boeing Store offers standard (3-7 business days) or express air (2-3 business days). Express air is not available for P.O boxes.
Please take into account of order processing times. Most orders will be processed and shipped within 1 to 2 business days?after your order date (does not include Saturdays, Sundays or U.S Holidays).? Deliveries are subject to carrier delays and discretion about weekend delivery.?

To view the status of your order: Order Status
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International
View our US and International shipping charts to see rates.
On orders shipped outside the U.S., your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. ...

These charges are always the responsibility of the receiver. Additional charges for customs clearance must be borne by the recipient. The Boeing Store and its carriers do not control these charges and cannot predict what they may be. If the recipient does not pay the duties, they become the responsibility of the customer placing the order.

Orders under $2,500 and 150 pounds (weight) are shipped via UPS International to most countries and via FedEx International Economy to: AU, BH, BN, CA, CY, EG, GU, ID, IL, JO, KR, KW, LB, MY, MM, NZ, OM, PH, QA, TH, TR, AE, VN, and YE.

Orders over 150 pounds per parcel or more than $2500 may require special arrangements and fees with a freight forwarder.

It is important to know that each country can calculate duties/taxes differently. Some are based on just the value of the goods, others assess based on CIF terms and some add a "disbursement or administration" fee. And some add a "value added tax" charge that is regulated by the inbound country along with duties and taxes. Please contact your local customs office for information.

Brazil Customers: All packages including standard mail shipments into Brazil are being assessed destination duties and taxes by local authorities. Unfortunately we cannot predict these charges.

For products shipped internationally: Please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate). You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from BoeingStore.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country.

If your order is a gift, please note that the cost of the item is still stated on the customs form, as required by law.

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Sales Tax
Boeing Store?charges sales tax in every U.S. state except those that do not have a sales tax:

  • Alaska
  • Delaware
  • Montana
  • New Hampshire
  • Oregon
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FAQ
How do I return my products?
How do I check my order status?
How do I use my pride points?
Where can I find out more about Boeing Traveling Store dates and locations?
How do I get information about taking a tour at Boeing?
How do I request donations to nonprofit organizations or for charity events?
How do I become a reseller of Boeing merchandise?

Contact Us

Send an email

Call Toll-Free
1-866-9Boeing
1-866-926-3464 (from inside U.S.)
509-742-8665 (from outside U.S.)

Chat: livechat