Boeing Store Customer Service

Unfortunately, we currently do not accept Boeing Store gift cards or store credit. We hope to add this feature soon.

We do not accept checks, money orders or any credit card other than those listed above.

Boeing Employees, see Employee Resources Page.

To view the status of your order: Order Status

These charges are always the responsibility of the receiver. Additional charges for customs clearance must be borne by the recipient. The Boeing Store and its carriers do not control these charges and cannot predict what they may be. If the recipient does not pay the duties, they become the responsibility of the customer placing the order.

Orders under $2,500 and 150 pounds (weight) are shipped via UPS International to most countries and via FedEx International Economy to: AU, BH, BN, CA, CY, EG, GU, ID, IL, JO, KR, KW, LB, MY, MM, NZ, OM, PH, QA, TH, TR, AE, VN, and YE.

Orders over 150 pounds per parcel or more than $2500 may require special arrangements and fees with a freight forwarder.

It is important to know that each country can calculate duties/taxes differently. Some are based on just the value of the goods, others assess based on CIF terms and some add a "disbursement or administration" fee. And some add a "value added tax" charge that is regulated by the inbound country along with duties and taxes. Please contact your local customs office for information.

Brazil Customers: All packages including standard mail shipments into Brazil are being assessed destination duties and taxes by local authorities. Unfortunately we cannot predict these charges.

For products shipped internationally: Please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate). You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from BoeingStore.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country.

If your order is a gift, please note that the cost of the item is still stated on the customs form, as required by law.